![]() Ltd., Level 13 Platinum Techno Park, Plot No. Registered Office: Regus Business Platinum Centre Pvt. Our teams will address your grievance within 3 business days or 72 hours from receipt.įor any other information, write to us at: Uber India Systems Private Limited You can also reach out to the Grievance Officer at +91 80 4685 2999 and record your concern. Please share your 10-digit registered phone number/email address along with your grievance for us to assist you better. Hemanth Kumar Chengannagari via E-mail: We will address your grievance within 3 days or 72 hours from receipt. If your query remains unresolved or you are dissatisfied with the response from Level 1, you can escalate to our Grievance Officer, Mr. You may also access our web help support, in case you are unable to sign in to your Uber account. The team will address your concern/query within 2 business days from receipt. You can contact our 24x7 customer service team via the help section of the Uber app or which provides online resolution to your queries/complaints. I paid extra cash (or) cash directly to the driver.Choose the appropriate option based on your issue: Find Lost Item, Report Safety Issue, Provide Driver Feedback, Get Trip Help.Ī few examples of concerns that can be resolved include:.Tap on ‘Account’ tab on the bottom right corner of the app.To do so, please refer to the following steps: In-app Help: This feature allows you to instantly resolve some of your issues yourself. For emergency assistance, you can also use the SOS feature in the safety toolkit on-trip to connect with local police authorities. The helpline is also available up to 30 minutes post-trip completion and can be accessed from the Call us option available in the Help section. You can access this helpline while you are on the trip by selecting the Safety Toolkit option available at the bottom of your trip screen. On-trip safety assistance: This is a dedicated helpline number to help you with any safety concerns. ![]() If you are a store owner who would like to chat with support through your Uber Eats Manager, follow these steps: Log in to your Uber Eats Manager account by using your username and password. You may add up to five trusted contacts, with whom you can share your trip with a single click Stores can contact Uber Support 24/7 by: Calling 1-833-ASK-EATS, or. Share your trip: You have the option to share your live trip status with your trusted contacts and keep them updated about your trip.These details are not shared with either party without prior consent. Call anonymization: This feature anonymizes your contact details and that of your driver for privacy. ![]()
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